Thank you for purchasing from Instacontainers. We strive to provide high-quality containers and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Due to the nature of our products (shipping containers), returns are generally not accepted unless the container is deemed to be significantly not as described or has sustained damage during delivery that was not previously disclosed. All sales are considered final unless otherwise agreed upon in writing by Instacontainers.
To be eligible for a return (if applicable), you must notify us within [Number] days of receiving your container, providing detailed information and photographic evidence of the issue. The container must be in the same condition as when you received it, with the exception of the reported damage or discrepancy.
If a return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price of the container, less any applicable restocking fees or transportation costs. These costs will be clearly communicated to you before the refund is processed.
You will receive the credit within [Number] days, depending on your card issuer’s policies.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Physical Address]. Exchanges are subject to availability and mutual agreement.
The following items are non-refundable:
As returns are generally not accepted, you will typically not be responsible for shipping the container back to us. However, in the rare event that a return is approved and requires you to ship the container, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders can be cancelled within [Number] hours of placement. After this period, cancellations may be subject to a cancellation fee to cover administrative and logistical costs. Custom container orders cannot be cancelled once the modification process has begun.
If you receive a damaged or defective container, please contact us immediately with photographic evidence. We will assess the damage and, if appropriate, arrange for a repair, replacement, or refund.
If you have any questions about our Refund and Return Policy, please contact us:
